Questions Frequent

Our orders are shipped within 1 to 2 business days. The estimated delivery time is 7 to 10 business days depending on your destination.

Yes, delivery is free for all orders over 50 euros/CHF. Below this amount, shipping costs are calculated at checkout.

An email with your tracking number will be sent to you upon shipment. You can also use our tracking page.

Yes, you have 30 days after receipt to return an item in its original condition. Refunds are processed within 14 days.

Contact our team by email, including your order number. We will guide you through the return process.

We accept major credit cards (Visa, Mastercard, Amex), Apple Pay, and TWINT. All payments are secure.

Yes, all transactions are encrypted and processed via Shopify Payments, which is PCI-DSS certified. Your bank details are never stored.

When you purchase your LED mask, you will receive our Exclusive User Guide for free, containing all usage recommendations, light programs, suggested frequency, and our valuable tips to optimize your results.

Yes, it is suitable for most skin types. If you have a particular skin condition or are undergoing dermatological treatment, we recommend seeking advice from a healthcare professional before use.

Contraindications: pregnant women, photosensitive individuals, epileptics, people with skin diseases.

The first results can be observed within the first weeks of use. For optimal results, we recommend regular use according to the advice provided in our Exclusive User Guide included with each order.

Yes, LED masks are effective, as proven by clinical and scientific studies.